Airbnb Neglect to pay damages

[Ken2697]

Airbnb Neglecting to Pay for damages

Aibnb policy of allowing guests to decline charges for repairs despite providing evidence of destruction is a joke.  I put a brand new 3 bedroom apartment online and month 4, a guest with additional  10 others way above the 5 limit ravaged the apartment after staying for 3 weeks; holes in the wall, chip paints on multiple walls, pets without the host knowledge, removed over 2 dozens of new linens plus supplies in the storage closet yet Airbnb allowed the guest not to pay for these obvious damages and have stalled me since May 17th from getting reimbursements for these repairs.

This is an unfair practice and I have been calling Airbnb support every other day without any results.  This is unfair and we as host need to rally for a better practice than the one in place.

[Debra300]

@Ken2697,

It is unlikely that you will receive an adequate payout from Airbnb.  The Air Cover program, a marketing gimmick to lull hosts into a false sense of security, but Airbnb explicitly states that it is not a business or home owner insurance.  Which is what you should have for your rental business to cover for damages and loss.

[Quincy]

Hi @Ken2697, I'm so sorry to hear about this. I will pass this on to the team for you. Hopefully, they'll be able to follow up on this as soon as possible.