I contacted Airbnb again this morning via their internet help line and received this message from the call center:
“I totally understand were you coming from and I know you only want to fix this issue as soon as possible. Due to pandemic we currently short-handed, some of our team unable to report to work onsite. We are working around the clock for our backlogs and rest assure that our team will contact you soon since the case already set to urgent.”
This is the same “Song and Dance Tune” message I have received countless times!
As of yet a Team Member has not reached out!
It is not my fault that they are short handed and as mentioned before I am concerned for the overall health of Airbnb.
We are excellent host and are doing our part to support Airbnb for their platform.
Regretfully, we are not receiving any support from them.
Suppose there is an emergency that requires immediate attention? What do we do? Where do we go for answers?
19 days and counting!
Absolutely no response and absolutely Support!
This is sad!
Regards,
Randy