Airbnb Refunds / Customer service

[Richard1353]

Today I called into Airbnb to voice my complaints with the customer service. I received a message from Airbnb customer support stating that they were going to give a full refund to a guest without contacting me to investigate why and they stayed 4 days. I was given the run around for several different phone calls until I finally spoke to crystal and she called me an ( n-word) over the phone!  I asked to speak to her supervisor and all he did was say he would forward it to their supervisor and would follow up thru the messages then hung up!

Since starting my Airbnb account I've had 3 unauthorized parties thrown in the home, a pop-up weed dispensary, a party that after checkout I found blood on my walls and floors, and a guest that stayed 4 nights and then got a full refund. Honestly, it is not worth being a host because Airbnb gives you all these guarantees that they will back you and your home. Instead, it is a case that the several different support departments will throw around until you forget about it!