The issue was I contacted the host prior to my arrival date pertaining to the spike in COVID cases and my area becoming a hot spot. I have severe asthma and it wasn't safe for me to fly at that time. I actually tried to reschedule for a later date with the host so that it wouldn't be a loss on either parties. The host hadn't posted upcoming availability and told me to cancel the reservation and she would offer a refund. After I cancelled our flights, the host then messaged me back and stated that she's mistaken me with another guest and that she couldn't provide a refund.
I reported the situation to Airbnb right away so that the situation could be handled prior to my check in time. Airbnb didn't respond until days after I was set to check in, which showed that I completed a stay . Airbnb asked for proof of the conversation showing that the host stated she would accept the refund. After that I haven't been able to reach anyone with airbnb. They keep sending me messages saying " I'm the supervisor on this case, and I will be giving you a call soon" ! This has been since August!
