Airbnb didn't send me payout.

Alexander22
Level 1
Palo Alto, CA

Airbnb didn't send me payout.

I didn't receive a payout from one of my guests. The amount more than my minimum payment and I choose the right payout method. Guest left more than two weeks ago and I already received payouts from two other guests. What should I do in this case? 

5 Replies 5
Barry33
Level 1
Bath, United Kingdom

I'm missing a payment of £60 from an agreed resolution with a guest. I got the confirmation email from Airbnb that the money was sent but it has not appeared in present or future payments. I've been hosting for over 2 years and have had close to 200 bookings. lack of response from Airbnb is very frustrating ! After all this is people's income !! 

Peter214
Level 1
Auckland, New Zealand

I hear you...almost impossible to get through and you just end up going in circles. I cant even find a phone number..

Gaye2
Level 1
Kanab, UT

So Airbnb, do you read your own reviews?  It's incredibly difficult to get human  feedback from you.  I too am missing a payout payment. I've accounted for the holiday and weekend.  I've been a host for four years and have found the weakest link in your business to be my ability to reach you personally when I need some help.  Where is your customer service??? Gaye **

Haiyan0
Level 1
Victoria, Australia

sounds horrible. I got a guest supposed to arrive yesterday and I didn't receive any payment. NO email notification or whatsoever. 

Pamela80
Level 2
New York, NY

I just checked my year income to date and realize two reservations were not deposited into my account in June.  Payments came in before and after no problem.  I can't find a telephone number or an email for Airbnb.  Who can help? I'm in New York Stare.

Thanks.

Pamela