Airbnb has pulled the listing for my best and most profitable room because it has continually demanded that I change the Property Type. I live in a residential house and hosts guests in my spare bedrooms. I have three bedrooms listed, but have only has this problem with one bedroom. The Airbnb review system is fine with my other two bedrooms it seem being listed under the Property Type 'House'.
I have tried everything I can think of to change the property type. I have been in repeated communication with the Help Centre, who always end up saying that it is a problem with the Airbnb review system, and that I must just keep on trying until the review accepts the Property Type. Currently I have changed the property type to villa, but the system immediately generates a dialogue box demanding that I change that property type too. When I follow the 'more information' prompts, it leads me to a whole list of professional hospitality businesses, none of which I am. I can't get clarifying information about what the issue is exactly, nor what I am supposed to change the property type to. The Help Centre can't tell me either. This is crazy.
The problem is, the Help Centre, despite their very genuine and repeated best efforts, do not have the ability under their Airbnb 'work flow' guidelines to report or pass on this sort of issue to a seemingly non-existent troubleshooting team. They do not even seem to be able to pass on information to the property review team or communicate with pretty much anyone else to resolve an issue or a glitch in the system that they cannot help me to resolve myself. They can't tell me exactly how these reviews are done or what time frames are involved for my 'wait' time or until the next review will happen.
I am now losing income that it a very important part of my life right now. It is seriously impacting my financial situation. I find this whole situation completely unacceptable for an otherwise fantastic global business.
Is anyone else having this problem? Has anyone found a way to sort out this sort of a glitch in the Airbnb system? Has anyone found a way to communicate effectively with the Airbnb organisation when the Help Centre is unable to resolve problems? Does anyone know if there even is a troubleshooting team?
