Airbnb won't accept my mobile # as valid for verification

David258
Level 1
Eastsound, WA

Airbnb won't accept my mobile # as valid for verification

I've been trying to verify my phone number to receive sms messages. it WILL NOT accept my valid, working phone # that I use for 2 factor verification with over a dozen online accounts. Clearly, Air BnB has a problem. I ended up using my land line, saying no to a SMS (!?) and a yes to a call back to verify. The number I WON'T have contact with when I'm traveling. I see NO place to address this problem. Anybody have any ideas? This lack of ability to use a verified mobile # is a deal breaker. And Airbnb is the ONLY site I've ever had a problem with. 

6 Replies 6

Same problem here. Will not accept mine or my wife's AT&T numbers.

Ive tried my number, my husbands number, my land line. nothing will accept errrhhh very frusting 

LindaLee0
Level 1
Washington, United States

Trying to put in my phone number....won't take it and now I can't respond to a guest's reservation because they are requiring a phone number. Caught in a loop...help.

I have the same problem.  So, what phone server and numbers WILL work. Can't even get a list of what will work. 

Bent58
Level 1
Esbjerg, Denmark

Same problem here - tried 4 times and have to wait 24 hours. Very frustrating - I'm about to give up

on this. Clearly it should be possible to get help?????

But no chance for that - no chat room - no telephonenumner no nothing and soon no business from me:-(

I am having this same issue and they just told me to wait 24 hours. This is silly. I have had this number for probably15 years and received codes from other apps and companies without issue.

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.