Authorized payment ?? Accomodation fees ??

[Marco397]

Hello,

I received an e-mail from Paypal saying :  "You authorized a payment of 28,00€ to Airbnb".

I authorized no payment to Airbnb recently as far as I know.

It's for "Accomodations on Airbnb" ; yet my last booking on the website was 2 months ago. So what is this payment about ?

Thanks for your answers.

[Helen3]

@Marco397 You will need to call Airbnb and ask them. This is a forum for hosts so I'm afraid we can't help with this.

[Marco397]

Hello,

I saw the concerned fees, 28€, concerns bed sheets I unwilingly damaged in December and that I refunded as soon as it was asked in January. It is indicated in the "Resolutions" page : "You sent ___ 28€ - 2 months ago."

If it was sent 2 months ago, why Airbnb took 28€ more on my Paypal balance just yesterday ?

The 28€ are not indicated on my Paypal account in January ; but why is it indicated that I sent them 2 months ago ?

There is no way to contact someone from Airbnb on the Help or Contact Us page ; only the hosts I met. No e-mail and no phone number. How convenient.

[Branka-and-Silvia0]

@Marco397 so your account was charged twice for the same thing ? Or not?

You can contact ABB through twitter (airbnb help) https://twitter.com/AirbnbHelp
or facebook, they will answer in few hours.

or

on https://www.airbnb.com/help/contact_us   ...scroll on bottom and clik on "my question is about something else"/ resolve an issue / (chose from the list).... / I still need help - there you can describe what happend

[David126]

You make it sound like you were charged once?

[Marco397]

I think I've been charged once, but in that case why was it done yesterday for an issue that happened 2 months ago ? And why is it written "You sent ___ 28€ - 2 months ago" on the resolution page ? It's not so clear and I don't like it. I find it strange that it happens right when I got money on my Paypal balance also.

[David126]

Not sure what the issue is as long as you have only paid once, if it is only now that there is money to pay that makes sense.