Bad Experience Credit

[Casey40]

Wanted some thoughts, trying to find a way to contact Airbnb with this.

Had a bad experience with an Airbnb and was able to find a new place with Airbnb's customer service help. They said I would get a $100 credit for the inconvenience and it never showed. I emailed them two weeks later and no response. Any suggestions?

[Linda108]

@Casey40  Travel credit should be applied at the time you make a new booking.  Have you tried to make a booking and the credit was not applied?  Are you waiting for something from Air BNB?  I don't think you get an email with a credit.  Travel coupons have a specific code and you get an email with that.  In your case, the credit is in your Air BNB account.  Be aware that a credit is single use only so if you use it for $50, there is no more balance.

Here is a guide for contacting Air BNB

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728