Hi Airbnb team form sunny Hanoi- Vietnam
I had a booking [booking reference hidden] last month, that a long story that you can find history again, but the guests brocke the rule (mother booked for son and she did not come, booked for 3 pax but came to my house 4 pax). I was so nice to gave them 2 days for find the new place, booking was cancelled by Airbnb, even I kept their luggage for 5 days free when they traveled to other provinces, the sons were all so thankful and they reviewed my home was the best homestay in town. Otherside I refunded all money for the rest of days, which they did not stay at my home, I do not have any bookings more during 2 weeks after their leaving,........ and now his mother gave me for 3* for communication with the guests. I know some guests are not nice but mistake not from my side and they don't know my damage I bear
I will be crazy happy if you can hide this comment from my review.
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Thank you so much and best regards
Ha