Bad review or no review?

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Alison545
Level 2
London, United Kingdom

Bad review or no review?

Whilst on holiday in Bulgaria we booked a few days in an AirBnB which did not meet our expectations.  The property was promoted as a 7 room villa with pool and mountain views.  In the small print it did mention that the property was split into two separate 2 bedroom apartments, but this was far from clear.  Moreover, none of the pictures showed the accommodation which we got.  I thought I had booked a large villa with a pool in the mountains.  We got a shabby, 2 bed flat which was badly in need of updating, situated in a valley with nothing nearby, a pool which was really just a large children's play pool and had to share the nicer shared parts of the accommodation with a family who had already been there three days and had very much claimed their space.  

 

I can only blame myself for misunderstanding what we were getting but the pictures and description really did allude to something the place wasn't.  We checked out early and went to a hotel.  The host was very sweet about it all, but did not offer a refund and I felt I could not really ask.  That said, I would never have booked the place if it clearly stated a two bedroom flat - rather than the lead in about a large villa - or had pictures of the extremely grotty kitchen and bathroom.

 

What should I do?  I don't want to be mean or get bad feedback as a guest.

Top Answer
Alice595
Level 10
Concord, CA

@Alison545  There is a guest access section quoted below

 

All guests are able to rent a fully equipped apartments. Each apartment consist of a double bedroom and a bedroom with 2 single beds as well as bathroom. On the third floor the apartment has a double bed, small kitchen and guest bar lounge and a huge 50 m2 terrace with a BBQ, hammock, sofa and a table to enjoy your al-fresco dinner.

 

It seems to be pretty clear here. And the host also indicated that it is Private Room instead of Entire Place. But on the top, it does indicate that there are 4 bedrooms etc. There are indeed confusions. In this case, I would advise guests to send messages to the host to clarify before booking.

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15 Replies 15
Sean433
Level 10
Toronto, Canada

@Alison545 

 

You rented what you thought was a 4 bedroom | 3 bathroom house with a pool for only $14 euros? Did that not seem to good to be true? That is $3.50 per room? What do you expect for 14 euros? That is extremely naive and therefore hard to have sympathy for.  If i were you, and I wouldn't be because I would understand that you cannot get a 4 bedroom house anywhere on this planet for that price, I would have stayed because at $14 euros, what is even the point of creating all this drama but on top of it, you leave a scathing review and mention things like a jar of coffee from 1991. Have you heard vintage items? Even in 1991, you wouldn't get a 4 bedroom house for $14 euros. It seems like just a lovely place with amazing views that encountered a naive and vengeful guest who  attempts to ruin this persons business with a horrible review.

 

It also states apartments for rent, not house for rent. Besides the $14 price tag, that was another big clue that you are renting an apartment/room, not the whole house. True he should could have been more clear but common sense would have avoided all of this. Those who lack common sense can simply ask and clarify before booking. I wonder how some people get through life.

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