This workaround for blocking a user is horrible. AirBnB prompts me as a host while rating the guest to answer whether or not I would host this guest in the future.
I answered ‘no’.
That was it. No follow-up, no decision tree to block the guest. Nothing.
Then, much to my surprise, the guest asked to book future dates with me!
I was utterly confused; why had AirBnB allowed this guest to make this inquiry?!!
I was forced to disapprove his request - confident that, since this was not a reservation, but a request, it would not adversely affect my request cancellation percentage (which, prior to this incident, was zero cancellations).
So imagine my further surprise when I learned that my ‘reservation cancellation’ percentage had fallen below 88%!!
But it doesn’t end there.
When I called to clear up my confusion, I was told that the way to block a guest from making future reservations was to report them for something that actually has nothing to do with what occurred.
Clearly, this is a workaround, and not the intended use of this process.
And just as clearly, AirBnB has dropped the ball on a host’s ability to keep undesirable guests from coming back without adversely affecting our status.
This guest broke house rules, was rude, and was frankly, a slob.
I reported him to AirBnB through the rating feature, and he was still allowed to request another stay.
AirBnB needs to fix this. Pronto.