Booked Guests

[Katie681]

Hi,

I was wondering if someone could help me. I have approve some guests to stay at my property at the beginning of August. After I had approved the booking I checked their page and the feedback they have received from other hosts is terrible and I am now worried they will trash my house, as they have trashed other  peoples property. 

Is there any way I can cancel them without getting charged? 

Many Thanks.

[Ana1136]

@Katie681 the only way is to call Airbnb, convince them that you are uncomfortable with those guests and hopefully they will cancel penalty free. 

[Katie681]

Thank you for responding Ana! 

Do you know the contact number for Airbnb or email address - I can't seem to locate it on the website..?

[Roberta2]

hi @Katie681 

Please see this post

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

[Helen3]

Oh dear @Katie681  for future reference always check your guest references before you accept a booking.

And yes do call airbnb and say you would like them to cancel as you feel uncomfortable with these guests because of their previous reviews.

[Emilia42]

@Katie681, Did Airbnb let you cancel penalty free?

[Katie681]

OK,  thanks for your responses - I've email airbnb about it,  but will probably give them a call aswell. 

@Emilia42 No I havent cancelled yet as I don't want to be charged and I think there is a penalty charge.

[Tim-and-Holly0]

@Katie681:
Emailing is generally a waste of time. You will need to call them.

[Helen3]

Hi @Tim-and-Holly0 

I am not sure if you are aware of it,  but it is against the forum rules to promote your business or website in your signature.

If it was allowed this forum would be littered with people posting here to advertise their business.

[Branka-and-Silvia0]

@Katie681 

if Airbnb Cs refuse to cancel this reservation penalty free - then tell them to close the case and then call again and try to convince another CS rep.

If no success then cancel by yourself. 50-100$ fee and automated review that you canceled is a low price to protect your home from being trashed.

[Linda108]

You were given a guide for contacting Air BNB, @Katie681 .  I suggest you call rather than message.  Hopefully you will both dodge a bullet and learn a lesson 😄