Booking Cancellation - Dates Remain Blocked

[Kayla118]

Good morning,

I have just cancelled a booking as the guests booed for eight people and then told us upon confirmation that there is eleven guests which we do not allow. Now the dates will not unblock. How do I get these dates available to be booked again?

Thanking you,

Kayla Andrews

[Emiel1]

@Kayla118 

If you cancel a reservation, you will be penalised by Airbnb:

https://www.airbnb.com/help/article/990/i-m-a-host--what-penalties-apply-if-i-need-to-cancel-a-reser...

The dates can not be made available again, it is one of the penalties !

You should have contacted Airbnb and ask them to cancel

best regards,

Emiel

[Sarah977]

@Kayla118   You should never cancel a reservation yourself (many of us only found this out by being readers of this forum) as Airbnb will punish you by blocking your calendar and "Host cancelled this reservation xx days before check-in" will appear on your review page, which of course can make future guests leery to book if they think they might get cancelled.

When a guest makes a booking that doesn't jive with your listing, or sends up red flags for you, always contact Airbnb, explain the situation, ask them to look at the message thread with the guest to see why, and ask that they make a "neutral" cancellation which won't block your calendar or penalize you in any way.

For this one, try contacting Airbnb CS and explain- hopefully you get an understanding rep who facilitates this easily and unblocks your calendar.