I am currently having a horrific experience with Airbnb. I ...
Latest reply
I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
Latest reply
Sign in with your Airbnb account to continue reading, sharing, and connecting with millions of hosts from around the world.
I am trying to book but I just get this notification :
We weren’t able to confirm your profile with the photo you provided. To help us make sure it’s you, please provide a clearer photo of your ID.
Hi Raisa - I am having the same problem. Did you get any response to fix the problem.
Regards, Ross
Hi everyone,
I had this problem and found a way around it. Other people may have already found this solution and posted it to this thread or elsewhere - I haven't checked.
Through following the steps for uploading a government ID I uploaded a scanned copy of my passport. I then got the text message: "Airbnb: We weren't able to confirm your profile. Please provide a new photo." There was also a notification under the Messages section on the Airbnb site that said something similar (I can't remember exactly and I can't see it anymore now that I'm successfully verified).
So, what to do? As Airbnb is comparing the photo on the government ID to my profile photo I thought "Why don't I just make them the same photo?" So I:
1. Copied the photo part of my scanned passport image to a new image.
2. Updated my profile photo with this new image.
3. Re-uploaded the scanned passport image as part of the verification process.
It worked. Once successfully verified I could then update my profile picture to something different.
I hope this helps.
Cheers,
Neil.