Booking issues

[Raisa1]

I am trying to book but I just get this notification :

We weren’t able to confirm your profile with the photo you provided. To help us make sure it’s you, please provide a clearer photo of your ID.

[Ross90]

Hi Raisa - I am having the same problem.  Did you get any response to fix the problem.

Regards, Ross

[Neil144]

Hi everyone,

I had this problem and found a way around it.  Other people may have already found this solution and posted it to this thread or elsewhere - I haven't checked.  

Through following the steps for uploading a government ID I uploaded a scanned copy of my passport.  I then got the text message: "Airbnb: We weren't able to confirm your profile.  Please provide a new photo."  There was also a notification under the Messages section on the Airbnb site that said something similar (I can't remember exactly and I can't see it anymore now that I'm successfully verified).

So, what to do?  As Airbnb is comparing the photo on the government ID to my profile photo I thought "Why don't I just make them the same photo?"  So I:

1. Copied the photo part of my scanned passport image to a new image.

2. Updated my profile photo with this new image.

3. Re-uploaded the scanned passport image as part of the verification process.

It worked.  Once successfully verified I could then update my profile picture to something different.

I hope this helps.

Cheers,

Neil.