I felt I needed to leave a detailed response to a guest's review as I felt it was unfair and inaccurate. Can they read it? I am actually hoping they can so I can share with them my perspective.
@Katie318 Of course I don't know what the issues were with this guest, but I suggest you don't go into too much detail in the response. Try to word it so it is concise, and professional-sounding while covering the bases. Long responses which show irritation don't usually accomplish anything, and can make the host appear a little off.