I have a physical Airbnb gift card that I received as a gift. The pin is not working and I'm an unable to redeem it on airbnb.com. I have spent hours and wasted a bunch of my time on the phone trying to get in touch with someone who has any answers or anyone that knows how to resolve this issue. VERY frustrating to say the least! First they tell me to contact airbnb@launchgiftcards.com for support. I do this and they tell me that they "do not have access" to deal with physical cards that were not ordered on their website. They tell me to call customer service again. I do that and every person I get tells me that they can't help me. I request a call back or an email with a solution. No one calls me back. So I have to keep calling back to be told the same thing. It's not until I reach out to their social media account that I actually get someone to call me back. I speak with this person (Anthony, who has worked there for "6 years") and he/she tells me that they don't have access and that there is no department to help me. This is unacceptable. If you are in customer service you should find the answer instead of just telling people you can't help them. I was also told to go to the grocery store where the card was purchased and ask them. WHAT? Ummm....this was a gift and I don't have a receipt so how in the world is someone who stocks groceries, works at a checkout line, or customer service desk selling cigarettes going to help me reset a pin on an AIRBNB gift card??? To top it off, the phone number on the physical Airbnb gift card is disconnected!!! Cheese and rice...someone has to have answers! Please share this information with your customer service department AND me for the love of god!!!
