I was sent this by a guest -a clear cancellation, and airbnb said would i offer him a bit of a refund as he had to pay me for 1 month $700 odd, then they said $688, then the guest said could i cancel it- i said no, then he put a new one in knowing he couldnt come and lower -i did not cancel it but the system did - he got 1400 refund -i lost a month and owe airbnb $141, and they ignore me -this is not what i expected from them,. it cost me 50+ messages, abuse and denial from airbnb. Why use them? customer wrote:
Dear James,
we should be coming to your house next Sunday.
Unfornately, we received a bad news at work today.
Due to weather condions we are not allowed to work next month in Porirua.
We are tree planters and our planting spots on Transsmision Gully are not prepared for us. We also can't work there because it's dangerous.
Our company decided to move us to Coromandel next month. We don't know when we will be back.
We wanted to cancel our reservation via airbnb, but it's without refund.
We would like to ask you for your kindness, if you could cancel our reservation because of our troubles.
Actually, we are "in the hole" 😞
Thank you very much for your help
Best regards,"
that is a cancellation