Oops! I'm a new host... I have a guest coming in a couple of weeks who wanted to extend his stay and the request wasn't showing up for me. We thought it would make sense if he cancelled his reservation and re-booked. The site still showed that he was booked, so then I cancelled his reservation.
Turns out, Airbnb freaks out if you cancel a reservation. I had no idea. Now it's blocked and I can't let him rebook, even though we both want the exact same outcome.
And there seems to be zero customer support on here, or if they do have it, it is VERY well hidden.
Please help?