Cancelled a guest reservation by accident

[Susana113]

Hi, after doing an instant reservation for 2 days, a guest chats me telling he will no longer be able to come and asked me to cancel the reservation. I told him he would be the one who should cancel, so that  I do not have penalties. But by accident I hit the worng button and cancelled the reservation myself :(. How can I correct it, so that I am not penalised and get the dates available again for booking? Thank you for your support.

[Glenda-And-Ernie0]

Hi Susana

You should call the Airbnb help line immediatly, they can look into the messages and see that it was the guest that wanted to cancel not you and reverse the penalties.

We had a situation where we couldnt get the guest to cancel because of a language problem and the room was not suitable for them so I canceled the booking without realising that  our Super host status would be taken away for 12 months, I didnt think I could do anything about it but when we went to the Airbnb open in LA I explained everything to them, they wnet through the messages to see if it was true and reversed the penalty, they said in future alwasy call them before cancelling and they can do it for us.  Hope this was helpful.

Good luck

Glenda (Australia)