Cancelled reservation

[Вероника12]

hi please help! We have a canceled reservation, we wanted to book a few days later, to change the reservation. But the host does not want to return our reservation or change it. Now we are asking for the refund of $250. We want to make a new reservation through airbnb.

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[Trevor-Jess0]

It depends on the hosts cancellation policy. Did you attempt to change/cancel the reservation last minute? For example, if a guest contacted me on the day of check-in and wanted to move the reservation back a week, it's likely that I wouldn't let them or would charge a fee. In this case, this theoretical guest essentially held the original dates they booked and now nobody else will book them. If I let them change to a week later, I'm just out that income I would have gotten otherwise.

I don't know your situation, but I'm going to guess that it's something along these lines. The host is probably following their booking policy that you did agree to.