Cancelled

[Lynne189]

My guests cancelled last night, saying they had found other accommodation 5 minutes away!  Can they do this and receive a full refund?

[Ana1136]

@Lynne189 it depends on your cancelation policy. https://www.airbnb.com/home/cancellation_policies

[Gordon0]

When was their booking for? If it was for last night and they told you last night, no, they won't get a full refund. You look to be set at 'flexible', meaning they can get a refund if they cancel 24H before. Maybe move to 'moderate'.

[Kate-Mary0]

Sorry to hear that,  it's a pest when guests try and cancel at the last minute (especially when you have everything ready for their arrival).

It might be a good idea to review your cancellation policy - as this determines what your guests can do and get in terms of securing a refund. This might give you a few ideas:

https://www.airbnbtips.com/airbnb-host-cancellation-policy/

Fingers crossed you won't get too many issues like this in the future!