Cancelling

[Sarah-Jane7]

Hi,

I have had a death in the family and am trying to cancel my reservation. I am in south africa so cant phone the international numbers. I have tried to cancel through the prompts on the website but it keeps saying that i need to contact airbnb support but provides no numbers or details how I can do this!

please help as my guest wants to book a new place and I need to do this URGENTLY.

Thanks,

Sarah 

[Steve143]

Hello @Sarah-Jane7,

The post that can be found as described below has information on contacting them via Twitter and Facebook. I've found them to be responsive and helpful when contacted on Twitter.

Type "contact airbnb" in the "Search the community" box on these forum pages where you posted your question. Scroll down a little in the list of suggestions that appears and click on the "Contact Airbnb: A Community Help Guide[UPDATED]" one. That lists phone numbers and ways to contact them via Twitter or Facebook.

Steve.