Cannot cancel booking

Ebrahim10
Level 1
Riffa, Bahrain

Cannot cancel booking

I am trying to cancel my flexible booking which I have stayed at for around 5 days with 9 days remaining. At first, it kept hanging at the final confirmation screen with the message to try again later. Then a refund notification was added to my booking notifying me that my refund is on the way. That has now disappeared and when trying to cancel, I am notified that I have reached my AirBNB quota.

 

This is all over the course of 45 minutes. I have not received any email notifications, but I have screenshots of the "track your refund" screen or whatever it's called.

 

I have message AirBNBHelp on twitter, but no response yet. If I wait until tomorrow, it will cut into my refund.

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