Cannot see House Manual ... "This reservation does not exist" - but it really does! wtf is going on

[Simon20]

Hi, We are Airbnb hosts, but in this case we are taking a trip and using an airbnb host where we are going.

I have a booking confirmation email.

I have the trip listed in my "upcoming trips".

But when I click "View house rules and manual" in the emai confirmation I get the message "This booking does not exist".

The host is expecting me.  What is going on Airbnb?!

Regards

Simon.

[Victoria57]

Hi @Simon20, if everything else is quite normal and you have the booking confirmation and can see where you are staying on your upcoming trips then I woud put this down to a website/app bug. I'm coming to realise that these are quite common at AirBnB.

[Simon20]

Yes, I am reassured that the host has the booking OK 🙂

I had a potential guest whose pre-authorised booking - never confirmed - was nevertheless showing on my calendar and blocking the dates for ages.  I think they had to send a ferret into the computer to manually remove it.

Thanks again

Simon.