Changing a booking date after the fact.

Changing a booking date after the fact.

A guest has booked dates in August but now wants to bring these forward by a few days.  The pricing has increased since he booked and I would like him to be able to change at the original rate.  How do I go about that?

2 Replies 2
Gerry-And-Rashid0
Level 10
London, United Kingdom

@Killowen0

 

We have had the same situation a court let of times. We ask the guest to submit a request for the new dates, which we accept - and they are then. Liked for. Then we go to their reservation and click on Change/Cancel. Then choose the Cgange option and you will see a screen with the payment breakdown.you then alter the total in the accommodation box to reflect what you wish to charge, plus any cleaning fee. You send this to the guest - they must accept it and they will then get any refund due.  Not sure if there is an easier way but it worked for us.

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