Charged 9 times for the same booking experience

[Cristiane81]

I have been charged the incorrect amount for a booking experience - 9 times.I tried to reach Airbnb support without sucess, also I tried to cancel my bookings but I didnt found where.
Can someone please help me to solve this issues?

[Sarah977]

@Cristiane81 You will have to contact Airbnb to get this resolved. This is just a forum where hosts and guests exchange information, we don't have any way to help on this problem. There is a large pinned post on the first page of this Help forum that gives you all the ways to contact Airbnb.

[Quincy]

Hello @Cristiane81, I am very sorry to hear that this has happened. It definitely sounds like something went wrong. Have you contacted Airbnb as advised by Sarah?  

Could you let me know how everything goes for you?