Checking in very early

[Carolyn417]

Hi I am quite new to Airbnb. I have just had a client ask me if they can change their booking from 4 days to 3 but check in on the first day at 5am. 

They said they don’t want to have to pay for the 4 nights but are happy to pay for an early check in

What do you usually do in this situation 

Thank you for your help and advise for this one

Carolyn

[Ian-And-Anne-Marie0]

You can say no, and they need to pay for the four nights.

Tell them you don't provide early check-in but you'll see them at normal check-in time? Or they can pay for an extra day and have a late check-in at 5am.

If you have no fixed price for early check-in, either offer a cost which will make it worth your while or just refuse as you don't offer it.

[Carolyn417]

Thank you I will have a think about it   I know I have had to pay at a motel for the night before and I know we are a bit more flexible than a motel but how flexible do they expect us to be

Thank you

[Carolyn417]

Thank you I might see if I can add a cost for early check in

[Kelly149]

@Carolyn417 "are happy to pay for an early check in"

great, that amount is equal to the prior night's amount...

I might actually charge more than for the previous night's checkin, bc I'm clearly awake and ready to receive people from 4p-9p, but at 5a I am most certainly asleep

[Carolyn417]

Thank you. I see your point I do have a lockbox for them to get the key but yes it is a bit rude isn’t it

[Emilia42]

@Carolyn417 

This is a perfect example of people who take advantage. And it will probably not be the only time they take advantage of you during their time in your home. 

[Kenneth12]

I'm with @Emilia42 .

Seems to me that you have to do exactly the same work for a 5am check-in as a check-in the day before,  if not more.  Tell them that.

[Carolyn417]

Very try

[Alice595]

@Carolyn417  Guests like this will be hard to please no matter how much you do to them.

Essentially they have only one option: i.e. abide by the service agreement when they booked. They booked for 4 days and they need to pay for 4 days. If they want to change to 3 days, it is up to the host to accept or not accept the change request. You have the right not accepting the request.

I recently have been retaliated by a guest who booked two nights and canceled two hours after checkin on the first night at 11pm. His cancellation reason was temperature was too high at 71F (21C).  I graciously refunded him the second night. But I got a 1 star review. I should have not given any refund to him by the policy.

[Carolyn417]

Wow that is so not good. Can’t seem to win either way

[Barb19]

Can a guest pay their balance early? 

[Ian-And-Anne-Marie0]

@Barb19 I tried to obtain this on behalf of a guest, CS told me they can't "because the system is so much automated". The guest contacted CS direct and they arranged early payment for them.

[Barb19]

Thanks heaps for replying!  What is "CS"?

[Gordon0]

These guests are going to give you a bad review on value. I don't think you can win here.