Hello AirBnB Management,
I am a Super Host who is facing a support problem and would like to place a complaint after trying to contact my line of support in vain several times, appreciate your support on that please (Event happened on July 23rd, by Guest RJ):
According to your Instant Booking rules, if I am not feeling comfortable with a guest for my own safety, I can ask for canceling his booking. I hada guest who used the F-Word and I called the support asking to cancel and refund him which they did before he even checks in.
Either the support or him cancelled his booking (not me) and he got refunded same day.
After two weeks, I found this guest posting a nasty and unreal review about his stay which never happened and giving one star for the place that he never visited and commented on it despite he never checked in and un-recommended me to the community as a revenge while I couldn’t even rate him and the only thing that support told me is to reply to him which I did.
This rating is unfair, not legitimate as he never checked in and is causing me to lose my Super Host status..
Support didn’t want to take out his reviews for transparency while they didn’t understand that it is not for real and the guest never even saw my place to review it!!
Pls help me taking out this fake review and fake rating being not legitimate and affecting my super host status.
Thank you,
Hisham *sensitive information hidden in line with the Community Guidelines*
