Complaint

Chaya3
Level 1
Lilburn, GA

Complaint

I need to file a complaint on a guest. I have A strict no smoking policy and my unit smells like cigarettes n marijuana. Please advise 

1 Reply 1
Emiel1
Level 10
Leeuwarden, The Netherlands

@Chaya3,

- You can report the guest to Airbnb via the "flag" link in the profile

- You can message the guest about the issue

- You can follow procedures like this:

https://www.airbnb.com/help/article/140/how-does-airbnb-handle-security-deposits

 

Best regards,

Emiel