Could not apply coupon

Melanie-And-Paul0
Level 1
Voorheesville, NY

Could not apply coupon

Just now (Jan 12, 2018) booked a stay (for Mar.24,2018) and was unable to apply coupon; when I clicked "apply" it said I'd already submitted request.   I know coupons cannot be applied to existing reservations, but this was a matter of not being to apply it while I was making the reservation, so I'm hoping that someone with the authority to apply it retrospectively will contact me for the necessary details.  -Paul (of Melanie & Paul, Voorheesville NY)

2 Replies 2
Marzena4
Level 10
Kraków, Poland

You must contact Airbnb Customer Service - use Twitter or the form: https://www.airbnb.com/help/contact_us#/
Or you will find a pinned post in the Help section how to do it:
https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728
Here, it is a community of hosts and guests and we will not be able to help you with such a problem.

// "The only person you can trust is yourself"
Beth83
Level 1
New Orleans, LA

I had the same problem with a reservation I booked today. Can I get someone to help me apply my coupon?

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