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Credit card charged for an unsuccessful reservation

‎27-10-2017 01:33 AM
JulioCesar9
Level 1
Niterói, Brazil
‎27-10-2017 01:33 AM

Credit card charged for an unsuccessful reservation

When going through the payment step of a reservation I´ve got a message saying that there a server error had occurred and my reservation was not completed. However, my credit card has been charged for that. Does anybody know how to contact Airbnb to sort this out?

Thanks,

Julio

‎27-10-2017 01:33 AM
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‎27-10-2017 05:58 AM
Marzena4
Level 10
Kraków, Poland
‎27-10-2017 05:58 AM

Sure, https://www.airbnb.com/help/contact_us#/, @JulioCesar9. Or use Twitter.

// "The only person you can trust is yourself"
‎27-10-2017 05:58 AM
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‎05-11-2017 12:14 PM
JulioCesar9
Level 1
Niterói, Brazil
In response to Marzena4
‎05-11-2017 12:14 PM

Thanks Marzena. I have already sorted it out.

Cheers.

‎05-11-2017 12:14 PM
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