Current guest bringing over visitors

[Jennifer1897]

I currently have a longer term (Just under a month) guest staying with me in the room I rent in my home.

One of my home rules, which is clearly posted multiple spots, including on the welcome board in their room, states that guests not registered can not enter the home unless pre-approved by myself. My current guest messaged me today around noon asking if her family members (2 addition people) could come over. I was at work and was not able to respond right away, so she went ahead and allowed them in (I saw them enter and exit on the ring camera) 

I messaged her back stating that due to the current situation with Covid 19, I am not comfortable having any visitors in the home, outside of those in the reservation. When I got home at about hour ago, she was a bit upset. Now I am irritated not only that I have to sanitize the home past my daily cleaning routine, as a result of her visitors, but that my response may have cost me some points in the rating or quality of the review.

I feel like my decision was warranted, but correct me if I am wrong. It is hard as I feel like certain aspects of airbnb are basically "Damed if you do damed if you don't. "

[Katrina79]

@Jennifer1897 I would say if this is a home share listing (sounds like it is) then yes you definitely have a right to be upset. Especially during a pandemic. It sounds like your guest decided to invite visitors spur of the moment and then tried to hold you accountable for not being on call during their spontaneity. You have the ability to say something in the review but it’s best to smooth this over in the meantime. Perhaps going forward you should change the rule to no visitors no exceptions during the pandemic. 
I certainly understand the feeling, “you’re damned if you do and damned if you don’t”. It is probably because you are a great host and go out of your way to accommodate guests. 

[Sarah977]

@Jennifer1897  You aren't wrong. This guest was disrespectful. And considering we are all dealing with COVID issues, it's not just disrespectful, it's dangerous. I don't know how much longer this booking is for, but if I were in your shoes, I'd sit this guest down, or compose a message explaining that obtaining permission to have others over was clearly stated, that you can't give permission to have anyone over at all now due to COVID and if that is going to be an issue for the guest, that she may wish to look for another place and cancel the remainder of her booking. Personally, I wouldn't want a guest like this in my home, as she obviously has no concern about not spreading the virus, and would forego the payment for unused days just to be rid of her.

[Jennifer1897]

Thank you @Katrina79 and  @Sarah977  I do think changing the rule is a good idea. That way it leaves no room for situations like these to occur. Unfortunately she is only a week into her reservation so we might have a long month ahead of us. Hoping for a smooth rest of her stay though, as she is a pleasant guest aside from this. 

[Ann72]

@Jennifer1897  It's better to have an uncomfortable situation at the beginning than at the end where reviews are concerned.  Having a couple of friendly conversations that might lead to sharing some anxieties about the pandemic could help you both feel better.  She might be upset because she upset you.  If you have outdoor space maybe she could welcome her friends there another time.  I think you handled it well, though.