I’m really disappointed in the last conversations or lack there of with customer service recently via Airbnb messaging and phone.
last December they were so polite and could handle situations and actual problems that occurs as a host for Airbnb.
I really felt the vibe of the community and the protection that customer service had beggening of the year. Now since things are outsourced I’m talking to people who have lack of training and knowledge of there own company.
Contracts that I had set place for cancelation policies have been altered and breeched and worst of all not honored on my part.
I’m not one to complain but once o have to start schooling the staff in Airbnb about there own policies I feel like they just simply say “I understand sir how else can we further assist you”
there wasn’t assistance in the first few problems so how could they possibly understand and further assist me with anything that I have issues with.
I’m from the Philippines but born and raised in the California Bay Area, and Airbnb gave me a number to call it was a 415 area code which I know is San Francisco. Yeah spent roughly 119p which is equivalent to 2$ a minute trying to state my emergencies that were occurring.
come to find out that I wasn’t calling San Francisco it was redirected to a call center in the Philippines! 17,000p roughly 350$ was spent on a phone bill talking to customer service that just went in circles. The problem wasn’t solved or was just tossed to another “ambassador” when there shift probably ended and didn’t have capacity or even had to decency to tell me it’s above there pay grade to handle my situation.
instead I was barraged with false information and lack of knowledge of there own customers.
false statements were said that I could legit Proof via messages and payouts.
they stopped honoring my no refund policy and ruined my calander for rentals and when I do talk to somone I’m ushered to some other ambassador!
Airbnb what’s happening I feel the integrity has been compromised and corners cut. And In turn I lost 4 guest due to negligence and lack of the customers service pay grade. STEP IT UP I’m probably not the only one!
roman
**[Name hidden - Community Center Guidelines]
