I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
Latest reply
I recently hosted someone that created over 4k in damages to my property. I have made the claim with AIRBNB but I have been passed off multiple times to another person with no contact information on who to talk to at this time. My first contact was with a woman named Robin saying she was passing this to someone above her. Days later I got a message from Airbnb support saying they would be taking over from a man named Eunice. He said he would make a decision then later got the same message with he was passing it off to another person. I now have no contact information on who to talk to or who I should be making sure it is still being worked. Does anyone have advice?
Thank you,
Zac
Hi there @Zachary172, I'm sorry to hear about this. I was just wondering whether you have had any communication from customer service since you've posted this topic?
I had an email for a woman named Robin but my last contact with her was over 10 days ago.
I got passed to someone else but they said they were passing it up as well. That was about. A week ago.
Sorry this happened @Zachary172
Don't forget to also make a claim on your home insurance for STRs as the Airbnb guarantee has many exclusions .