Damage by guests

[Liam2145]

Hi there, thanks for getting in touch.

We were wondering what to do if a guest causes damage to our property - as yet nothing has happened but we do have concerns going forward about the more expensive features like the hot tub.

Thanks

[Helen3]

Have you looked at the Airbnb Guarantee @Liam2145 ?

you also need home insurance for STRs - hot tubs may need additional insurance 

[Liam2145]

Thanks for this Helen - we're very new to Air BnB so that's great advice we will  do both.

Cheers

Liam

[Michael5047]

It's fairly simple but it has some tricks.

You'll need to send the guest a ''request for money'' and follow the step-by-step that includes adding proofs, pictures, invoices for repairs etc.

That request will be received by your guest and they'll have 3 days to accept or decline. If they accept, you are golden. If they don't you can ''Involve Airbnb'' and you would use AirCover to claim the money directly to Airbnb.

Hope that helps!

[Liam2145]

Thank you so much Mike!

We really appreciate your help.

Cheers

Sarah & Liam