I inspected my home with my property manager before my guest. I had some damage from previous guest which was resolved by Air BB. The new guest broke a shelf in the 2 year old Viking refrigerator but claims she and her 3 female guests didn’t do it. I immediately put a request in for a guesstimated amount but sent her a message saying it’s just a guess that I will get an estimate. I am just submitting immediately. She is claiming a. She didn’t do it and b. It’s a scam.
Like what in the world? How do you even get around this? Do you review this guest who breaks stuff, lies, and then calls you a scammer? I’m so close to super host like 1 review away and fear retribution if I do? It’s so tricky! The air bb platform really isn’t set up to protect the renter.
They cracked a shelf in my refrigerator and she wants to send her sister over who lives in the area to see it’s not a scam. I said, “no problem”. She is blaming my property manager.
Should I I have just involved air bb from the get go and not have requested money directly? I thought I was doing the right thing.
