Damages

Kiki31
Level 2
Chapel Hill, NC

Damages

I inspected my home with my property manager before my guest. I had some damage from previous guest which was resolved by Air BB. The new guest broke a shelf in the 2 year old Viking refrigerator but claims she and her 3 female guests didn’t do it. I immediately put a request in for a guesstimated amount but sent her a message saying it’s just a guess that I will get an estimate. I am just submitting immediately. She is claiming a. She didn’t do it and b. It’s a scam. 

Like what in the world? How do you even get around this? Do you review this guest who breaks stuff, lies, and then calls you a scammer?  I’m so close to super host like 1 review away and fear retribution if I do? It’s so tricky! The air bb platform really isn’t set up to protect the renter. 

 

They cracked a shelf in my refrigerator and she wants to send her sister over who lives in the area to see it’s not a scam. I said, “no problem”. She is blaming my property manager. 

 

Should I I have just involved air bb from the get go and not have requested money directly?  I thought I was doing the right thing. 

 

1 Reply 1

@Kiki31:
You have to send the guest a bill through the resolution center and provide pictures, repair estimate, etc. prior to the next guest checking in. After 72 hours you can contact Airbnb and ask them to assist you in resolving the claim. If you go to Airbnb directly they will simply tell you to do the above.

 

Airbnb now has the option for collecting a damage deposit upfront. You might consider that if you continue to have these problems.

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