Damages

[Stacie2]

Hi Everybody, Im new to the Hosting and I have a question....My current guests have some damages 2 days into arriving....they closed the bathroom door and a piece of marble tile came flying of the wall,  broke the toilet seat and shattered. Should I claim for the damages, bearing in mind this is not an old apartment and is in top condition? Any help as to what I should do would be appreciated.

[Tina63]

Doesn't sound like a claim against the guests as it wasn't their fault. Try Airbnb's insurance...good luck with that 😕

[Fab2]

Hi Stacie,

Unless you know the door slammed on the tile directly, it sounds more like the tile wasn't glued so well onto the wall. You'd have a hard time proving they caused the damage and it wasn't just wear-and-tear or poor construction. I'm not suggestion either is but I doubt you'll get far with Airbnb Claims. 

Sorry.

[David126]

Agree, sounds like the installation was defective.

[Raed1]

This is shouldn't happen from slamming the door, and because of that
this manner of construction deficit.