Difficult guests

Ali63
Level 2
Leiden, Netherlands

Difficult guests

Sad day for me as a relatively new Airbnb host. I had the unpleasant experience of asking guests to leave due to breaking house rules and being generally very selfish and inconsiderate. Writing nice messages to me then behaving very differently. I'm expecting a very bad review which also makes me sad as I love meeting people and welcoming them to my family home. They wanted to stay longer but due to their behaviour I asked them to leave. My family and I felt very uncomfortable and I felt taken advantage of as a host after being very flexible with their requests prior to their arrival. Ho hum, hoping next guests will remind me why I became a host in the first place!

6 Replies 6
Lizzie
Former Community Manager
Former Community Manager
London, United Kingdom

Hello @Ali63,

 

Welcome to the Community Center, it is lovely to meet you. 

 

I am sorry to hear about your bad experience, it is a shame when you put in so much effort. Did you speak with the Support Team about this at all? As they may have been able to help. 

 

Also, in terms of the review process, you might like to take a look at this topic: 'How to handle difficult reviews' created by Robin here in the CC - many other hosts have found it really helpful.

 

I hope it all works out well. 🙂

 

Lizzie


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Rachel210
Level 2
Chapel Hill, NC

I'm sorry this happened! What did they do that made you uncomfortable?

 

Regardless, you have every right to calmly refuse service to anyone who makes you uncomfortable. It is your home, after all! I would do it, although I haven't needed to yet!

 

Have you called AirBnB to discuss your concerns?

The guest who booked my room was too busy to actually meet me so sent her boyfriend to check in. I was as accommodating as possible, agreeing to a very early check in, she asked for 9 which wasn't possible, so I agreed to 10. She was looking for student accommodation which she hadn't found, so was basically treating my place as student digs. She broke my house rules the first night when she finally arrived waking us up at midnight. Again waking us all up the following night at midnight which I mailed her about as she was in so late and we were up early and out to work each day of her booked stay. She said she hadn't realised they were being noisy. As they had been in a bar all evening I'm guessing alcohol was involved. 

 

She had asked by mail prior to her arrival if it was possible to stay longer, and we agreed to meet at 9:30 the morning she was due to check out to discuss the possibility. One and a half hours later (and with my fridge now very clean!), she had not come down and after sending her two messages with no reply I went up and knocked on the bedroom door, for the boyfriend to tell me she was still asleep. I was really unimpressed and felt really taken advantage of. She came down 20 minutes later, not even particulary apologetic and I had by this time been waiting around for two hours. My cut off for her re-booking via Airbnb just half an hour away by now. 

 

Anyway to cut the story short, I remained the professional host, I was calm and explained how I felt about their stay and that she was in my family home and I felt taken advantage of. She was not in return the ideal guest and tried to argue with me which I refused to become involved in. The result being me asking them to leave. It has been a learning curve for me!

Argh. Some people are just clueless! You'll get your occasional bad apple, but most people are considerate!

Liz140
Level 4
Danville, IN

I hear ya! I am booked almost all the time and I get my share of difficult people too. I find that long term guests who come to my area without a specific agenda (like a vacation or a workshop) are the worst. Many rarely leave the house and exhibit strange behaviors like rearranging the bathroom rugs every day. 

@Liz140  "exhibit strange behaviors like rearranging the bathroom rugs every day. " that made me laugh, summons up a comedic visual.