Discount for stay in progress

Maurice6
Level 1
Toronto, Canada

Discount for stay in progress

Hey, 
So, something didn't go as planned with hosting my guests, and i'd like to take some money off the total price. I cant seem to find where to do this. I can 'send a special offer' but that has to be on open dates only.

Anyone have any experience with this?

 

3 Replies 3
Yitian0
Level 1
Decatur, GA

You can offer a refund in the resolution center (Help center/resolve issue).

Dave-and-Deb0
Top Contributor
Edmonton, Canada

This should help you @Maurice6,

 

https://community.airbnb.com/t5/General-Hosting/The-Resolution-Center-A-Community-Help-Guide-Request...

 

David

Superhost Ambassador ~ Host Club Community Leader ~ Experienced Co-Host

Jennifer93
Level 3
Portland, OR

If you are still hosting the guests then you can click on the Change or Cancel reservation option and offer a new price that way. It only works if the guests haven't officially checked out yet.

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