Discrimination while in France

Yaneph0
Level 1
New York, NY

Discrimination while in France

While traveling in France, we decided to extend our trip while in the French Rivera. This host Frederic would not rent his place to me. I inquired about $500+ deposit fee he was asking for. He stated the place is no longer available yet we still saw the listing available. We were able to complete steps all the way to booking. When confronted Frederic only response was best regards. 

 

*removed image of private conversation*

 

 

6 Replies 6

Next time just book, then ask your question. With an "inquiry", the dates are not blocked, so someone from another platform could have booked his place at the time you asked your question. If he doesn't sinc calendars for websites he uses, he could have failed to correct his airbnb calendar by the time you double checked it. If he accepted your booking and you didn't like his answer, you'd have 24 hours to cancel without penalty. This scenario may be overly generous towards the host, since he declined without even addressing your question, but if I already had my property booked through another website, or just bought plane tickets for my own vacation, or a milion other reasons, I may have answered in the same way and not shared all the details.

 

You might double check those dates and if they are still not blocked, you could contact customer service about feeling discriminated against, since there were no reasons given. 

 

Security deposits are never taken from your credit card account when booking. They can be asked for later, only if you created serious damage, but very few hosts actually get any part of the deposit because airbnb often refuses to make the charge against the guest's card. He is entitled to decline a booking based on "feeling uncomfortable", but only has to answer an inquiry, even if his answer doesn't actually relate to your question. 

@Yaneph0 One more thought, you have no reviews. Many hosts are refusing guests without them because Airbnb no longer allows hosts to see the guest photo, hopefully to make racial discrimination impossible. Many hosts believe they can make a determination about character with a photo (LMAO), so they balk at this "blind" acceptance policy. Anyway, this man had no way to see your photo, so proving racial discrimination would be quite a feat. Sometimes a host can look for reviews, go the reviewer's page and look for your photo there, but not in your case, since you have no reviews. 

Sarah977
Level 10
Sayulita, Mexico

@Yaneph0  While there are certainly racists out there in the world, be they hosts, guests or none of the above, there are many reasons why a host might decline an inquiry or request having nothing to do with discrimination. (Of course, I don't know this host, so have no idea what his reason for declining was). The previous host gave you one possible explanation. When I looked at your profile (which I almost always do when responding here to guests or other hosts, so I'm not just talking through my hat) what jumped out at me is that while it says you have been a member since 2017, you don't have even one review. That can be a red flag to many hosts, although when I get requests from profiles like that, I ask the guest to please tell me why that would be. Usually it's quite innocent- they either joined planning to travel but never did, they'd had a few Airbnb stays, but the host hadn't bothered to leave a review, etc. Many hosts simply refuse to accept guests without a few good reviews- there have been far too many cases of guests, be they white, black, or brown, trashing homes, and they don't want to take that risk.

Initial communication from a guest also affects how a host responds. Your message to the host was rather accusing. A guest message that puts hosts at ease is informative, and friendly, rather than just asking them a question. Such as "Hi XX, my husband and I have been having a lovely holiday in France, so much so that we've decided to extend our trip. Your place looks lovely and we're quite interested. I'm wondering, though, about your security deposit. Could you please clarify that?"

Also, your question about the deposit is rather odd- of course a security deposit is over and above the cost of the accommodation, just as a security deposit on a home you would rent long term to live in is over and above the actual rent. It's a way of ensuring that the renters behave responsibly. Not all hosts have a security deposit, but hosts who've had some bad guest experiences, or those with high-end properties may have hefty ones. If you behave responsibly and leave the place clean and tidy, you'd have nothing to worry about in that regard.

So please don't just assume that because a host turns you down, that it's because they are racist. ( I'd never defend a racist, I abhor those attitudes) Hosts aren't obligated to give a reason for declining, just as guests aren't obligated to provide a reason for deciding to cancel a reservation they've made. Altho it's certainly nice and polite if they do so.

One thing I'd suggest, since you don't have any reviews yet, is that you fill out your profile information a bit. The one line that's there now doesn't say much about you, so it will help to make hosts feel more comfortable to accept a booking if they can read more about what you say about yourself and your interests.. And do try to be a bit more personable when you send a host an Inquiry or Booking Request- Airbnb hosts are just people listing their homes- we aren't impersonal hotels and we appreciate warm human communication

@Yaneph0 ,

 

Since Airbnb payment verification system in FR is not as efficient as it is in US (require 48h min) many hosts refuse same day bookings (or bookings with just 1 day delay). In this case the host should have filled a delay parameter on his listing but many have no idea about it.

 

And your innocent question about SD should have warned him since SD are always included and managed by Airbnb.

 

And finally since guests profile pictures are no more displaid to host until the reservation is accepted (Airbnb no discrimination policy) tags you used on this thread (in this specific case) are not accurate and are quite offensive regarding France or/and French people.

 

Anyway you are welcome in any of my listings in FR Britanny for your (I hope next) stay in FR and enjoy FR hospitality!

Stephanie
Community Manager
Community Manager
London, United Kingdom

Hi there @Yaneph0 ,

 

Thank you for taking the time to share your experience with us here on the Community Center. As you mentioned you feel you were a subject of racial discrimination, I urge you to reach out to our customer support team at your earliest convenience. You can do so via this link:  Contact Us.

 

You also review our nondiscrimination policy here: Airbnb's Nondiscrimination Policy.

 

Many thanks,

 

Stephanie

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Please follow the Community Guidelines 

Sandra126
Level 10
Daylesford, Australia

As the host knows nothing of race a n d doesn't see pictures, I doubt this is the reason. I would do as Sarah says and fill the profile out a little.