Disgruntled guest with a baby

[Kim484]

I had a guest book a one week stay at a family apartment in Hell’s Kitchen.

she stated in her inquiry that it would be her, her husband, and their 9month old baby. 

Initially, I voiced concern, stating that the unit was on the 5th floor of a walkup and, while child friendly, might not be the best place for an infant.

After three days, she checked out. Her main concern was the paint chipping on the radiator in the bathroom. She thought it was lead paint apparently.

I refunded her a portion of her booking, though not contractually to refund her at all, and she still didn’t seem happy.

Is it best to just cut your losses and cave to impossible demands of first time mothers?

[Emiel1]

Hello @Kim484 ,

I think you handled the case in a professional way.

But now you even removed your listing, hope not because of potential bookings by first time mothers...

[Quincy]

Hello @Kim484,

I agree with Emiel here. 

I think that despite a house being marked as child-friendly, a parent should always keep an eye out :-).