Don't expect support from AirBnB Case Managers

[Rob243]

After AirBnB "mistakenly" pulled my listing without telling me, and after over 2 months of unsuccessfully trying to get re-listed, someone from the Short Term Rental office is contacting a couple executive-level managers.  They said that basically, AirBnB support is "worthless."  I'm waiting to see how that goes. 

I've dealt with three "case managers" who all either didn't do what they said, didn't respond to requests (withing 24 hours?  never, if at all), and gave me inaccurate incormation.   AirBnB support has been less than useful, and, meanwhile, I'm down over $5000 because of their dreadful customer service agents.  This is how they treat a Superhost with a 4.9* rating.    I really wish AirBnB had viable competition.  

The three people that I dealt with are Hayden, Eunice, and Mercaydeez.  Frankly, I don't understand why they still have jobs. 

Dear AirBnB:  Why not let hosts rate customer service agents the same way guests and hosts rate eachother?  It would then become obvious who is effective and  who is a *bleep*.  So far I've had a lot of*bleep*.  Very sincere sounding *bleep*. 

Has anyone else had terrible customer support from airBnB?  Share the story. 

[Brian785]

Airbnb customer service sucks that's a fact.

Worthless CS staff spend more time apologizing and thanking you then anything.

That's about all they do and if they say they'll forward your information to a case manager they don't or the case manager doesn't care.

I wonder if that ass that started Airbnb even cares that his company is going down the tubes because of the **bleep**tiest customer service second only to wow cable.