Double payment

[Vedran3]

Recently I was in Makarska and I had two cancelations and one confirmed appartment. My Airbnb account also confirms it, but on my credit card listing I see I was billed twice. Under help section I can see it is virtually impossible to contact anyone from Airbnb.

Can someone point me to the right place where can I resolve this issue? My host was very kind and offered to refund me personally, but I also want to refund commission Airbnb took.

[Gerry-And-Rashid0]

The easiest way to sort this out will be via your credit card company. Phone them and tell them you have been billed twice. They have (in most countries) a legal responsiblity to take on investigation of incorrect charges to your account.

[Orna1]

We made a reservation for a house in Cyprus, and were charged twice.

The second charge was returned to our account, but not the full amount (some 30$ missing).

As vedran wrote, it is impossible to contact AirBNB or send a message. Annoying!

Has this happened to anybody?

[Steve143]

Hello @Vedran3,

Would this explain what happened?

Why was I charged twice for a reservation?

A good bet is to contact your bank as Gerry and Rashid suggest.