Emailing guest

[Charlotte47]

Hi I am new to Airbnb and have just received a confirmed reservation. I want to email the guest with all information on reaching the property and how to access the keys with the code to the key lock. The document also has pictures of the key lock and other pictures so it would be difficult to use the messaging system on the site.

I clicked reply to the guest's enquiry in my email box and enclosed the information. Does this then show up in the conversation thread on the website? As I can't understand if the guest received the message or not?

Any help is much appreciated

Charlotte 

[Clare0]

@Charlotte47 If you sent a message through Airbnb's messaging system you can see what it looked like by going to your Messages.  If you are trying to send a photo or PDF, try using the email feature.  Some hosts report that they are able to send extra information that way.  Either way, I'm sure the guest receives your messages.  Whether they read them or not is another matter.  🙂

[Tania-and-Andrew0]

You can email her directly from your email to hers. Just go to her Airbnb booking and you will see her phone number and temporary email address (ie gues123124212134 at airbnb dot c0m). You can then go to your email client (Hotmail, Gmail, Yahoo!) and send her all the information to that temporary email address. You can also contact her by  phone and request a personal email address if she did not receive the email you sent her. Regards