What's the use of a strict cancellation policy ?
Airbnb just debited my money. After an indelicate guest cancelled.
Then, obtained a full refund. Everything was done in my back.
Host is nothing. It's confirmed. But pleasing paying guest with other's money...
Now, I understand the Airbnb system. Marketing towards travelers.
To me, this is anyway unlawful :
- Nobody would understand these leonine ("so called worldwide") T & C. Relating, among others, to extenuating circumstances.
Till money is taken from host's pocket.
- Decision to refund does not belong to Airbnb. Who must, first, inform host. When a refund is claimed.
- Airbnb does not even secure a deposit (arrhes). I do it when I rent myself. Hotels also...
- Airbnb must subscribe to a cancellation insurance (assurance annulation). Otherwise, it's up to the host. Whether he refunds... suggests guest to come back at another date... We guests and host pay sufficient fees !
- Airbnb does nothing but provide a platform. Hosts bear all.
At least, Airbnb must advise guests to pay with specific credit cards, subscribe to an insurance (this option exists when you book a train or plane ticket...).
Too risky for the host.
Many of you already complained. Here on the community. These past years and months.
But Airbnb does not care.
If we do not make pressure, we hosts will still be ripped off.
"Please plan accordingly... case is now closed..." That's the answer I got.
Scandalous ; not admissible.
We should write to Airbnb.
I do remain. Sincerely.