Extra cleaning charge

[Adj0]

Our cleaner charges us extra for guests with dogs.

In the past I agreed this with the guest and amended the price as a special offer.

This doesn't appear to be an option now so how do I request the extra money?

[Ramona2]

Hello @Adj0 

You can ask the money with resolution center through Airbnb:

The Resolution Center lets you request or send money for things related to your Airbnb trip. To open a refund or payment request, go to www.airbnb.com/resolutions.

https://www.airbnb.ie/help/article/767/what-is-the-resolution-center

Have a wonderful autumn!

Ramona