I've been using Airbnb for years but am fairly new to hosting. I've launched a very affordable space, well below the price of a motel room in town, and I'm the only Airbnb in my area. I make everything about the unit as explicit as possible. I have a hosue manual the spells (almost) everything out, and my profile is explicit in terms of what's available and what's not available.
Further, I tell people to call me before arriving so I can further explain details, directions (GPS doesn't always work here), etc. And I often follow through with an email. In other words, I go above and beyond the call of duty to make sure every guest fully understands everything from arriving, staying, and departing.
To make a final point about that, I tell people not to drive down the main road when they enter but to stay to the left and the house is right there. One man, who used to live in our town, called me five minutes before arriving and I reminded him of this. He showed up, I waved at him, and he shouted "I'm driving down the road!" I threw up my hands to express confusion, he eventually returned and I showed him the house.
He clearly didn't read the description of the listing, let alone the house manual, and he left a bad review. It was minor because most of the reviews are positive.
But the last one really irked me. For example, I state in my profile that we have ONE BEDROOM and that there will eventually be a second bedroom. He was there with his partner but complained in his review that the second bedroom was not available, that it was "under construction" (which it's not) and other erroneous comments that simply are not true.
I replied and I know Airbnb has a policy of not deleting reviews, but when someone is so obviously off the mark, lying, or won't read the information supplied....or remember what I told them five minutes ago...then I would sure like to have a way of deleting those reviews. The are simply false!
