Families

[Dawn405]

How does the system know when a family is reviewing the property? Is there something I can do to assure that families are leaving the review properly, so that it is 'registered' as a "family review"? For example, Airbnb is showing me in my Progress that we have only 1 Family Review that is 5-star. However, I know differently. We have quite a few families that have stayed with us (multi-generational families) that have given us 5 stars. What can I do to update this within the system? Any ideas?

[Emilia42]

@Dawn405 

I was always under the impression that if children are listed on the reservation that it will count as a "family review." I have only had one reservation which listed the children and adults out separately (2 adults, 2 children.) And I only have 1 "5 Star Reviews from families" listed on my 'what to work on: family collection.'

[Lisa723]

@Dawn405 @Emilia42 yes, Airbnb considers reservations including children, and only such reservations, to be "family" bookings.

[Dawn405]

Ok, that's helpful, thank you! Any ideas on how to "promote" that idea...that if you are a family with children, to be sure and book that way? Do we state that in our Description of the property or is there some other means?